Communication is essential for any business to succeed, especially in the modern world. One of the most effective of these is GoHighLevel Texting and SMS. This platform allows businesses to text their customers, which helps enhance customer relationships.
With GoHighLevel Texting and SMS, companies can remind, update, and even motivate their customers to ensure that they are actively participating. It is impossible to overestimate the usefulness of SMS marketing; it has an astonishing open rate of almost 98%, which makes it one of the best marketing methods today.
This article will examine the system’s features and explain how GoHighLevel Texting and SMS can benefit your business. We will also answer some frequently asked questions to help you get started with the system.
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GoHighLevel Texting and SMS
GoHighLevel is an all-inclusive platform targeted at the market for agencies and small-scale firms. It has many features, but its strongest is SMS marketing, which allows users to send and receive messages quickly. This capability is significant for increasing customer relations and business marketing.
GoHighLevel’s Texting and SMS Marketing Capabilities
Two-way SMS interaction: GoHighLevel allows businesses to actively engage in two-way SMS interaction with their customers and chat with them in real time. This feature is essential in assisting customer concerns and providing help in a timely fashion.
Automated SMS Messaging: GoHighLevel aids businesses in setting up automated SMS messaging, which sends out messages at set intervals based on specific keywords such as customer deeds. Automation ensures customers get timely, relevant information while saving time.
Keyword-based Marketing allows businesses to spearhead SMS campaigns based on specific keywords. For instance, a customer can text a particular keyword to a specified number to access specific updates or be added to a special offer list. This generates customer interest and serves as a contact list for engaged marketers.
Customization: GoHighLevel also helps businesses personalize their text messages by including custom fields. This data helps enhance customer satisfaction because businesses may now customize their interactions with customers individually.
Analytics and Reporting: The platform provides detailed analytics and reporting tools to allow businesses to evaluate the effectiveness of their SMS campaigns. This information is essential for improving marketing initiatives and increasing engagement rates.
Benefits of Using GoHighLevel Texting and SMS
High Open Rates: Compared to emails, SMS messages have much higher open rates, guaranteeing that the intended audience will see the messages.
Cost-Effective Marketing: Small businesses find SMS marketing appealing as it is generally more affordable than other forms of advertisement.
Immediate Engagement: Sending promotions through SMS results in prompt responses, boosting sales and customer participation.
Building Customer Loyalty: Businesses can reinforce customer relationships through regular SMS communication, creating customer loyalty and repeat business.
How to Get Started with GoHighLevel Texting and SMS
Starting with GoHighLevel Texting and SMS is quite simple. Here’s how to do it step-by-step:
Sign Up for GoHighLevel: You can create an account on the GoHighLevel platform through its website. It provides free trials to allow users to explore its features.
Set Up Your Phone Number: Connect your phone number through the Lead Connector (LC) or Twilio.
Goals: Set up your SMS marketing plans on the platform. Choose the right keywords and write templates to ensure you properly participate in your customers’ messages.
Tracking: Use the GoHighLevel analytic tools to oversee the performance of your SMS campaigns and adjust or edit anything as needed.
Interacting: Begin sending the messages and interacting with your customers using two-way SMS.
Advanced GoHighLevel Features
Aside from the regular options, GoHighLevel provides a range of other options that can improve additional features that can help optimize your SMS marketing.
1. Drip Campaigns
Drip campaigns are automated messages that guide leads and customers through a journey over time. GoHvel allows powerful automation features that can send specific messages based on their engagement or actions. For example, completing and submitting an online form can set off an SMS campaign that helps encourage booking an appointment. This works well because SMS is more engaging than email. SMS open rates are between 95% and 98%, compared to emails with 15-22% open rates.
2. Appointment booking and reminders
GoHighLevel includes an AI booking bot that guides a person through the appointment booking process. The AI can streamline conversation flow according to how the recipient responds, which improves user experience. After the appointment has been scheduled, recipients get automated SMS reminders, which helps reduce no-shows and ensure time is not wasted.
3. Transactional Messages
Businesses can send payment links via SMS, making it easier for customers to pay. Using this feature, you can create a payment link and send it to customers within the same thread.
4. Multi-Channel Campaigns
An outstanding feature of GoHighLevel is the ability to use multiple channels in a single campaign. Users integrate SMS with phone calls, social media, WhatsApp, and emails. For instance, if a client reaches out on social media, you can seamlessly continue engaging with them on SMS.
5. Surveys and Polls
Sending surveys and polls via SMS becomes easy with GoHighLevel, which enables efficient custom feedback collection. You can incorporate survey questions through automated workflows, allowing the recipients to respond via text. This is great for getting immediate opinions or feedback for products and services.
6. Missed Call Text Back
This feature can work wonders for businesses. Whenever a prospect calls without an answer, GoHighLevel can automatically send an SMS to that person. This means that potential leads are more likely to be catered to instead of moving on to a competitor.
Pricing Scheme of GoHighLevel Texting and SMS
Exploring the pricing scheme of GoHighLevel Texting and SMS is essential for businesses that need to remodel their marketing strategy to incorporate these tools. Below are the costs associated with GoHighLevel’s SMS offerings:
Local Phone Number: $1.15/month
Toll-Free Number: $2.15/month
Outbound SMS: $0.0079/segment
Inbound SMS: $0.0079/segment
Outbound MMS: $0.0200/segment
Inbound MMS: $0.0100/segment
Phone numbers and SMS charges are taken from your GoHighLevel wallet. Users can set a limit for reconnections, so they won’t have to worry about running out of credits while using the service.
A2P 10DLC Registration
SMS sending for most businesses in the US and Canada is restricted until they sign up for A2P 10DLC (Application-to-Person 10 Digit Long Code). This is done to mitigate unwanted messages and ensure carrier protocols are followed. The one-time registration cost is $4.41 with a recurring monthly charge of $1.50, which may increase based on the level of use.
SMS Ramp Up Model
To mitigate Spam, GoHighLevel has implemented a policy restricting users from sending too many SMS messages too quickly. New users are placed in a ramp-up model, which limits the number of texts sent within 24 hours. The model lasts eight days and incrementally lifts the restriction as users exhibit responsible sending behaviors.
Most Frequent GoHighLevel Texting and SMS Applications
Different industries can take advantage of GoHighLevel Texting and SMS. Below we highlight the most common:
1. Retail Marketing
Retail chains can utilize SMS for promotional offers, discounts on new products and services, and even send notifications directly to customers’ phones. This will help get more people into the stores and increase online sales.
2. Specials and Appointment Service Reminders
Salon and repair service-based businesses can send SMS appointment and confirmation reminders. This minimizes no-shows and helps keep the flow of customers consistent.
3. Event updates
Organizations can use SMS to inform attendees about event updates, changes, and cancellations. This means everyone is up to date and can adjust their schedule if needed.
4. Customer Service Evaluation
Businesses can conduct customer service evaluations through SMS. This helps them make relevant changes and improve their services based on feedback.
5. Building Relationships
A real estate agent or an insurance broker could use personalized bulk SMS services to send messages, follow-ups, or updates to leads to ensure they remember the services offered.
Conclusion
GoHighLevel texting and SMS is one of the most valuable tools any business willing to improve its communication and marketing services can wish for. GoHighLevel provides an intuitive interface with sleek features, making it easy for companies to use SMS marketing to engage customers, thus enhancing sales and lasting relationships.
Using GoHighLevel, companies can refine their marketing strategies, increase customer satisfaction, and improve sales. Whether you are a small business owner or a marketing agency, GoHighLevel Texting and SMS offers easy, actionable steps that will benefit your business in the short and long run.
FAQs
What is GoHighLevel Texting and SMS?
This is a feature of GoHighLevel that other users have taken advantage of by sending and receiving texts to market and engage customers.
How Do I Create Sms Campaigns In Gohighlevel?
First, create an account for GoHighLevel, dial in your phone, and then you can set up automated SMS and keyword interactions with customers on the platform.
What Advantages Can One Get From Using Sms Marketing?
With SMS marketing, businesses can enjoy the benefits of lower marketing costs while maintaining high customer engagement.
Is It Possible To Customize Sms Messages?
Personalization through custom fields is available and helps address customers on a more personal level, thus enhancing the effectiveness of communications sent.
How Can I Evaluate The Effectiveness Of My Sms Campaigns?
SMS campaign results can be evaluated and analyzed through the GoHighLevel analytics interface, which offers extensive reports that provide detailed insight into campaign performance.
