The GoHighLevel DND (Do Not Disturb) on GoHighLevel lets users choose whether to let certain people contact them in specific ways. With this customization, companies can change how they talk to people and ensure that contacts get messages through their preferred methods, such as phone calls, emails, or texts.
This way, texts they don’t want will not bother them. If businesses know how to reach their customers how they prefer, they can make them happy, avoid sending too many messages, and get them more involved. The DND feature makes it easier for people to talk to each other more personally, which is excellent for keeping track of customer interactions.
This post will discuss how GoHighLevel DND (Do Not Disturb) works, its benefits, and how to use this valuable tool. If you have much to do at work or school, learning to use Do Not Disturb (DND) correctly can improve your day. Let’s start.
Table of Contents
What Is GoHighLevel DND (Do Not Disturb)?
The GoHighLevel DND (Do Not Disturb) feature in GoHighLevel lets you quickly honor the communication choices of your contacts. This tool helps you contact them in the ways they like best, which helps keep a good relationship. For example, some people don’t mind getting emails but do not get calls or texts.
To stay in touch, you can make it easy for the other person to talk to you by changing how you speak. Using DND also helps you follow important marketing rules, like the USA’s CAN-SPAM Act. These laws ensure that businesses act honestly when promoting their products.
When you respect what your contacts want, you help keep their information private and your business safe from possible legal problems. It’s a great situation that makes customers happy and ensures your marketing is legal and respectful.
Also, GoHighLevel DND (Do Not Disturb) options can be set for each contact in your account, making it easy to customize settings for each person. This flexibility helps you customize your interactions without sending too many unwanted messages to your contacts. Using the DND feature well makes connecting with your audience and gaining their trust easier.
Steps To Manually Enable or Disable DND for a Contact
Step 1: Access your GoHighLevel account first.
Log in to GoHighLevel with your credentials. After logging in, go to the contact’s sub-account to change communication choices. Click “Contacts” on the dashboard to view all your contact information.
Step 2: Select the contact and go to settings.
Find the contact whose communication choices you need to update in “Contacts.” Once you discover the contact, click their name for details. There are tabs for “Contact” and “Company.” Highlight the “Contact” tab for contact information. Scroll down the contact details to the “DND settings” at the bottom.
Step 3: Update communication preferences.
After finding the DND settings, you can change call, text, and email choices. Click the checkbox next to the communication channel you want to discontinue. Seeing a red cross means the communication method is disabled. To enable it again, click the red cross to remove it and activate the contact’s communication channel. Please save your changes before leaving.
DND Custom Unsubscribe Links: Step-by-Step
Step 1: First, create a confirmation landing page.
Select the funnel you want to use. This funnel depicts your email campaign’s contact journey. After choosing a funnel, design a landing page for email unsubscribers. This page confirms their unsubscribe request. Click “Add Page” in your funnel settings. Please set up an explicit unsubscription confirmation and thank the user for their past participation. Make this page accessible to use to help unsubscribers.
Step 2: Get the Unsubscribe Page URL
After setting up your unsubscribe confirmation page:
- Get the URL.
- Return to the funnel stage, where you added the page.
- Click the funnel step to view its settings and see the URL.
This URL is crucial for linking your unsubscribe process. Copy it carefully. Paste the URL into your browser to verify that it leads to the confirmation page. Create your personalized unsubscribe trigger link using this URL.
Step 3: Create a Marketing Trigger Link
Go to “Marketing” on your dashboard to create a trigger link. Select “Trigger Links” from the top menu under marketing. Enter the Trigger Links area and click the blue “Add Link” icon on the right. A pop-up box lets you configure your new trigger link. Name the trigger link in this window—use “Unsubscribe Trigger” to make it easy to identify. Enter the unsubscribe confirmation page URL. Click “Save” to save your trigger link after inputting the information.
Step 4: Save Trigger Link
With “Save,” your trigger link will be saved in the system. You can now use this link in email campaigns. Return to the “Trigger Links” section and find your newly created trigger link to confirm it was saved. If it displays there, you’ve established the trigger link; integrate it into your email campaign.
Step 5: Include the Unsubscribe Link in Your Email Campaign
Add the unsubscribe link to your email campaign. Click the “Emails” tab to see all your email campaigns. Choose the campaign to add the unsubscribe link. This launches email editing. Scroll down to the footer of your email template for the unsubscribe option. Find and click the unsubscribe link to edit.
Step 5: Edit the Existing Unsubscribe Link
Find the footer unsubscribe link in email editing. Click this link to edit links. This lets you replace the trigger link with your custom one. The hyperlink configuration window opens when you click the top hyperlink icon.
Step 7: Add a Trigger Link
In the hyperlink configuration window, find “Link List”. Choose your freshly constructed trigger link here. Find your trigger link in the dropdown menu. Insert this URL into your email. Click “Save” after selecting the trigger link to apply changes. Your email template will have the new unsubscribe link.
Step 8: Save Email Template
Please save your changes before leaving the email editor. Click “Save” to verify your new unsubscribe link is correctly stored in the email template. This will preserve modifications and activate your email campaign’s unsubscribe link.
Step 9: Automate Unsubscribe Link Workflow
After adding the unsubscribe link to your email:
- Implement an automatic workflow to alter a contact’s DND preferences when they click it.
- Leave the email editor and go to the dashboard’s “Automation” tab.
- Select “Create Workflow” in the upper right corner.
This opens a new screen for workflow customization.
Step 10: Select Workflow Type
In the workflow setup, select “Start from Scratch.” This option lets you customize your Workflow without using templates. This flexibility helps the Workflow fulfill your unsubscribe request needs.
Step 11: Configure the Workflow Trigger
In the workflow setup screen, you must give your Workflow a descriptive name, such as “Unsubscribe Link Automation.” Next, find the section that says “Add New Workflow Trigger” and click on it. A sidebar menu will appear on the right side of the screen. Scroll down the list of available triggers until you find “Trigger Link Clicked.” Select this trigger to specify that the Workflow should activate when clicking the unsubscribe link.
Step 12: Complete the Workflow Trigger Settings
Configure the trigger settings by completing the following fields:
Choose a workflow trigger: Ensure this is set to Trigger Link Clicked.
Filters: Select “Trigger Links” from the options.
Select your unsubscribe link: From the dropdown menu, choose the unsubscribe trigger link you created earlier.
After setting these parameters, click the blue “Save Trigger” button in the bottom right corner to finalize the trigger configuration.
Step 13: Add an Action to the Workflow
Locate the “+” icon below the trigger step on the workflow screen. Click this icon to open the side menu and add actions to your Workflow.
Step 14: Choose the Action for DND
In the side menu, find and select “Enable/Disable DND” to add this Action to your Workflow. To quickly locate this option, you can type “DND” into the search bar at the top of the menu list. This Action will allow you to manage the contact’s DND preferences when they click the unsubscribe link.
Step 15: Configure the DND Action
Under the DND action settings, choose “Disable DND for Specific Channels” from the dropdown menu. Then, select “Email” to specify that the Action should apply to email communications. After selecting, click “Save Action” to implement changes.
Step 16: Publish the Workflow
To finalize your setup, go to the top right corner of the workflow screen and toggle the workflow status from “Draft” to “Publish.” This Action makes the Workflow active and operational. After publishing, click “Save” to ensure all your changes are stored and the Workflow is fully functional.
How To Add/Remove DND In Go High Level?
To change the GoHighLevel DND (Do Not Disturb) settings in GoHighlevel CRM, login, go to the main page, and select Contacts. Next, pick the friend whose “Do Not Disturb” (DND) setting you want to change. The DND settings are in a box on the contact page, making it easy to change them whenever possible.
GoHighlevel’s user-friendly design makes setting up Do Not Disturb easy. You can easily choose which types of communication, like calls or messages, the contact wants to avoid. Just tick the right boxes to ensure the contact stops getting unwanted messages. This feature helps you follow communication preferences and makes it easier for you to reach out to people.
Managing DND settings for each contact can take a lot of time, especially as you have more contacts. Luckily, Go High level has automation tools to make this process easier. By creating Workflows, you can automatically update DND fields and handle customer interactions immediately. This cuts down on manual tasks and makes everything run more smoothly.
Conclusion: GoHighLevel DND (Do Not Disturb)
In short, GoHighLevel DND (Do Not Disturb) feature helps users control how and when they get messages, improving communication. This customization allows businesses to follow marketing rules and makes customers happier by respecting their personal choices.
GoHighLevel makes it easy to change Do Not Disturb (DND) settings by letting you do it by hand or set up automatic updates. This helps manage communication preferences better, leading to more effective and personal interactions. By using these features, businesses can improve their marketing plans and create better, more respectful connections with their audience.
FAQs- GoHighLevel DND (Do Not Disturb)
To What Is The GoHighLevel DND Feature Put To Use?
With the GoHighLevel DND feature, you can choose which conversation channels to use for each contact so that you can respect their communication preferences.
Why Is It Essential To Use GoHighLevel DND?
It is essential to use GoHighLevel DND because you should accept people’s choices about how they want to be contacted. Ignoring someone’s contact preferences could be against the law in the US and other countries, and it would also be annoying to send them messages you don’t want.
Do I have To Use GoHighLevel DND By Law?
It is the law that you use GoHighLevel DND. Ignoring people’s contact preferences might violate the US CAN-SPAM Act and other federal laws. You might also violate marketing and data protection laws in different countries.
