In today’s online world, handling customer reviews well is essential to keep a good reputation. Go HighLevel Triggers can help you do things automatically based on certain things in reviews, like ratings or words.
This automation saves time and makes sure people get quick answers. You can set up alerts for reviews, like ones about your brand or a product. Matching triggers with tags help you arrange reviews by other topics.
For instance, we can put a “customer service” tag on reviews to indicate how good the service is. This helps you sort comments and reply well, making customers happier.
Table of Contents
What Triggers Can You Set up?
Auto-reporting
You can choose to report specific reviews automatically. You will need help from your Customer Success Manager or our support team to use this feature. They will assist you in setting up the auto-reporting Go HighLevel Triggers to fit your requirements.
Place a review in moderation
You can automatically mark any reviews as “defective”, no matter their rating. This feature is made to help you find and rank these reviews quickly.
Doing this lets you quickly help your customers with any problems, answer their worries, and find a solution. This way of doing things doesn’t just make customers happier; it also keeps your products and services excellent and reliable.
Assign a TAG to a review
Tags help you group and organize your reviews by sorting them by specific words or features. It is simple to tag a review with particular words, making it easier to organize and analyze reviews. For example, you can make a label for good reviews about the “service. “
How To Create Triggers?
Setting Up Go HighLevel Triggers: A Step-by-Step Guide
Step 1: Navigate to Your Triggers
Click “Account Management” first, then pick “My Triggers” from the list.
Step 2: Add a New Trigger
Next, click on the “Add a Trigger” button.
Step 3: Fill Out the Trigger Form
This is what the form will look like:
Here’s what you need to do:
Name: Enter a name for your trigger.
Type: Choose either “Site Review” or “Product Review”.
Conditions: Set the condition that will activate the trigger.
You’ll need to specify:
Condition operator: Select how the condition should be evaluated.
Condition value: Enter the value to check against.
Action to Implement: Define the action that should happen when the condition is met.
Remember, to confirm each condition and action, click the plus sign (+).
Examples:
Example 1: If the review text contains the word “delivery”.
Example 2: If the rating is equal to 4.
This should help you get started with setting up your triggers quickly!
Define An Action
- Placement in Moderation: Your review will be sent directly to moderation, no matter your configured settings.
- Assigning a Tag: Make sure you’ve enabled and created TAGS before you can assign one.
- Auto-Reporting: The review needs to meet one of the conditions listed in the reporting reasons within the moderation process.
Dictionaries
Suppose you are surfing the internet and want to read some reviews, and you wish to search for some words that may give you a clue. Another helpful thing is dictionaries and Go HighLevel Triggers.
Let us assume that a dictionary is regarded as a list of preferred words. You may need customer service terms like helpful, friendly, or responsive; all these words are in your dictionary.
A trigger is something like a small bell that rings when a word from the dictionary appears in a review. When you review the reviews and see the word “helpful,” the review contains the necessary information.
It is wise since one can quickly review a lot of information and obtain the specific information required. It is also relatively time—and energy-saving, as someone else does the searching for you.
A dictionary is a reference book that comprises words and their meanings. A trigger is a kind of bell that rings when a particular word is uttered in the review. Altogether, you have an excellent opportunity to find the required information quickly.
How To Add a Dictionary?
- 1. Start by clicking on the “Add” button.
- 2. Give your dictionary a name.
- 3. Write down all the words you want to include in your dictionary. Remember to separate each word with the symbol ‘|’. (To get this symbol, press “alt gr + 6”).
- 4. Once you’ve added all your words, click the “Create Dictionary” button.
Moulinette
If you need to use a Trigger after the fact, don’t worry. the moulinette function will help you. This helpful feature lets you go back in time and set off a Trigger on any date you want.
If you change something that happened before or make some changes, you can choose the dates and triggers you want to use. It’s simple: “Go ahead and make changes and personalize your experience without any problems. “
Conclusion: Go HighLevel Triggers
Using Go HighLevel Triggers well can completely change how online customer reviews are managed. It can automate responses and actions based on specific review criteria. Simplifying how things are done and making sure to respond quickly, triggers help save time and make customers happier.
The guide makes it easy to set up triggers, and using dictionaries enables you to get specific information. With the moulinette function, businesses can continually improve how they manage reviews. This allows them to build good customer relationships and strengthen their online reputation.
FAQs– Go HighLevel Triggers
What Triggers Can Be Set Up?
Triggers can automate actions like auto-reporting, placing reviews in moderation, and assigning tags based on specific criteria such as review content or ratings.
How Do I Create Triggers?
To create triggers, go to “My Triggers,” click “Add a Trigger,” and fill out the form specifying the trigger name, conditions, and actions.
What Are Dictionaries, And How Do They Relate To Triggers?
Dictionaries are lists of words used with triggers to flag reviews. Add a dictionary by listing words separated by ‘|’.
What Is The Moulinette Function?
It allows retroactive trigger applications to past reviews, enabling adjustments and changes.
How Do Triggers Benefit Businesses?
Triggers streamline review management, saving time, ensuring quick responses, and maintaining a positive online reputation.
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